CISCO CON SMBS SMB Support Assistant

As part of Cisco Technical Support Services, the Cisco SMARTnet and SMARTnet onsite programs offer innovative customer solution services that provide enhancement and maintenance support resources during the operational lifetime of a Cisco Systems network. Cisco SMARTnet support includes:

Software support on the licensed operating system software, such as Cisco IOS Software or Cisco Catalyst OS, for covered Cisco products, including maintenance, minor, and major releases. Access to the Cisco Technical Assistance Center (TAC) 24 hours a day, 7 days a week, and Registered access to Cisco.com, for easy access to online technical information and service request management. Advance replacement of hardware parts, depending on the customer need and the coverage selected:

CISCO CON-PREM SMARTnet Onsite 24x7x2
24x7x2—Advanced replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required during a standard work week (24 hours per day, 7 days per week).

CISCO CON-OSP SMARTnet Onsite 24x7x4
24x7x4—Advanced replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required during a standard work week (24 hours per day, 7 days per week).

CISCO CON-OSE SMARTnet Onsite 8x5x4
8x5x4—Advanced replacement parts, with or without a field engineer, are delivered within 4 hours of determining that part replacement is required during a standard work week (8 hours per day, 5 days per week).

CISCO CON-SNT SMARTnet 8x5xNBD / CON-OS SMARTnet Onsite 8x5xNBD
8x5xNext business day (NBD)—Advanced replacement parts, with or without a field engineer, are delivered the next business day between 9 a.m. and 5 p.m.

CISCO CON-SMBS SMB Support Assistant
The Cisco SMB Support Assistant has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions.

Please contact us for an immediate SMARTnet quotation on both your new, and existing Cisco equipment.