3Com EPIC IVR Port License - 4 Ports 3C0EP1500VCX

3Com EPIC IVR Port License - 4 Ports 3C0EP1500VCX

EPICCenter Contact Center IVR Port License (4 Ports) enables EPICCenter to handle call processing for the following activities: playing voice prompts; requesting input of DTMF (digits); placing outbound calls from the EPICEngine Server; requesting a call back time and number; transferring a caller to a non-agent extension. Each port can handle one call and one activity at a time. IVR ports are typically added to provide capacity for additional inbound callers to navigate a self service IVR. Bundle package provides license to add four (4) IVR Ports